Refund policy

If you are not satisfied with any of the products in your order, you may exercise your right of withdrawal and request a return within a maximum of fourteen (14) calendar days following receipt of the order, in order to obtain a refund of the amount paid for the product(s).

To exercise the option of returning an order or product, you must send an email to infogaleriasur@gmail.com, attaching the invoice number and the order number and including your contact details, so that we can provide you with a return number and instructions on how to return the order or product.

The products in the order must be returned in perfect condition; otherwise, the return will not be accepted. In addition, the returned order must be transported under the same conditions as the delivery, and you are required to take out insurance covering the replacement value of the returned work. Return shipping costs are borne by the customer.

If the order is returned, the amount paid for the purchased work will be refunded, excluding the shipping costs paid at the time of purchase. For returns from destinations that require customs clearance, the return shipping costs, as well as customs clearance fees and local taxes, if any, shall always be borne by the customer.

Without prejudice to consumers' right of withdrawal or to warranty liability for defective products, Galería Sur's total liability for the goods supplied shall be limited to the value of those goods.

Returns will not be accepted for works with damage attributable to the customer, such as failure to take appropriate conservation measures, exposure to light, water or other elements, the influence of environmental and climatic conditions, improper use of the work and other similar factors.

Orders collected in store and direct purchases at the collection point have a withdrawal period (return and/or exchange) of fourteen (14) calendar days from the date of delivery. Galería Sur will not refund the amount or reship any goods until the receipt and the condition of the packaging and of the returned product have been verified. The amount to be refunded is the amount originally shown on the order, excluding the shipping costs of the original shipment.