Privacy policy

Last updated: February 3, 2026

SUR GALLERY operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SUR GALLERY is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Privacy Policy & Data Protection

Data Capture and Collection Objectives
To access the services offered through the Sur Gallery website, you must provide certain personal data. This information will be stored and processed by the Sur Gallery website, in compliance with the provisions of EU Law 2016/679 GDPR of April 27, 2016. The purpose of this is to manage the information and to be able to send you advertising or promotional material via postal mail or other means of communication, in accordance with the terms established by EU Law 2016/679 GDPR of April 27, 2016, on Information Society Services and Electronic Commerce. 

Accuracy
By providing your personal data, you expressly consent to its use by the Sur Gallery website and guarantee that the information communicated through the Sur Gallery website is accurate, complete, and up-to-date. If you enter someone else's data, we understand that you have the permission and express consent of that person to share this data, as it is presumed that the data has been provided by its owner. Therefore, you will be solely responsible for any data you provide that may cause losses or damages, direct or indirect, to Sur Gallery or third parties.

Right of Access
You can exercise your right of access, rectification, cancellation, and objection to the personal data provided to Sur Gallery by contacting Franquilandia Gonçalves, Carrer Ros de Olano, 10-2, 08012, Barcelona, or by sending an email to comunica@galeriasur.com. In case you do not wish to receive advertising or promotional communications, you can simply send us an email to the above address, and we will deactivate this function immediately.

Our Guarantee
We guarantee that under no circumstances will the personal data collected on our website be transferred, transmitted, or sold to third parties. Our technical team has taken all possible measures to protect your data and prevent its loss, misuse, alteration, unauthorized access, or theft. Our system uses encryption technology, which allows you to securely transmit all personal data (name, address, etc.) in a transaction. The data is encrypted so that only those involved in a transaction can interpret it. However, please note that security measures on the Internet are not completely infallible.

Cookies
We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:
• Cookies or browser cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser settings to reject cookies, our service may use cookies.
• Web beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow the company, for example, to count users who have visited those pages or opened an email and for other website-related statistics (e.g., recording the popularity of a certain section and verifying system and server integrity).

Google Analytics
Sur Gallery uses Google Analytics, a web analytics service provided by Google, Inc. By accepting these conditions, you consent to the processing of your data by Google as follows: Your information is transmitted and stored on Google servers in the United States. They use this information to compile reports on your activity and provide other internet-related services. When required by law, this information may be transferred to third parties. When third parties process information on behalf of Google, they will not associate your IP address with any other data they have. You can reject the processing of data or information by disabling cookies in your browser settings, although some features of the website may be restricted.